Frequently Asked Questions
Everything you need to know about your smart lighting experience.
How do I pair my lights with the Nanoleaf App?
To pair your lights, ensure your Bluetooth is enabled and your device is on a 2.4GHz Wi-Fi network. Open the Nanoleaf App, tap 'More', select 'My Devices', and follow the on-screen instructions to scan the QR code located on the power supply or controller.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Can I expand my light panel setup later?
Yes, our modular lighting systems are designed for expansion. You can purchase Expansion Packs to add more panels to your existing layout, provided you do not exceed the maximum wattage supported by your specific power supply.
What is your return policy for Nanoleaf products?
We offer a 30-day return policy for products purchased directly from our online store. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Do Nanoleaf lights work with voice assistants?
Yes, Nanoleaf products are compatible with major smart home ecosystems including Apple HomeKit, Google Assistant, Amazon Alexa, and Samsung SmartThings for seamless voice control.
Are the light panels safe for all wall types?
Our panels come with mounting tape designed for smooth, flat surfaces. For textured walls or ceiling installations, we recommend using our Screw Mount Kits to ensure the panels remain securely fastened.